I have unlimited data but I have just received a notification saying that I have gone over?
Solved
data usage
Best answer by Daz_S
Kara-23 wrote:
I keep getting the warning message saying I have gone over my data even though I have just paid my bill and everything is unlimited
Is this warning from iDM via SMS or email?
Or is this a message alert from the phone itself?
If its the latter have you adjusted the phones default data alert and data limiter up to unlimited (or at least to the maximum your phone permits)?
Also, for future reference, if you previously adjusted the data alert and data limit on the phones settings and then use a replacement SIM/eSIM the phone then resets these limits back to the phones default.
+24Hi
Welcome to the Community!
Have you recently changed your plan?
You can view your allowance via your iD Mobile app/account.
If you believe it is incorrect, please let us know and we can PM you.
Kash
Hi, I haven't changed anything and when I view my plab it says I have unlimited calls, text, and data.
I don't know what is happening
I keep getting the warning message saying I have gone over my data even though I have just paid my bill and everything is unlimited
Hi
Thank you for getting back to us.
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Thanks,
Nat
+22Kara-23 wrote:
I keep getting the warning message saying I have gone over my data even though I have just paid my bill and everything is unlimited
Is this warning from iDM via SMS or email?
Or is this a message alert from the phone itself?
If its the latter have you adjusted the phones default data alert and data limiter up to unlimited (or at least to the maximum your phone permits)?
Also, for future reference, if you previously adjusted the data alert and data limit on the phones settings and then use a replacement SIM/eSIM the phone then resets these limits back to the phones default.
On my app it's saying I've used 177gb from my 90gb allocation - but that can't be right as Google says I've only used 2.19gb
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