Solved
Data Usage in app makes no sense. Compared to my data usage on device
Best answer by andewhite
Unfortunately
The iD customer service team should be able to confirm your plan and usage details.
Maybe contact iD online at https://idmobile.co.uk/live-chat. The advisers work until 8pm on weekdays.
+26Is your iD Mobile billing period from 1st of the month through to the month end,
You need to align the billing cycle on your phone with iD billing period, to accurately monitor mobile data use between the two.
+26The ‘new’ iD app is not always accurate in the information it displays,
Did you ever use the ’old’ iD app?
+26Okay
Have you tried online at https://my.idmobile.co.uk?
+26Unfortunately
The iD customer service team should be able to confirm your plan and usage details.
Maybe contact iD online at https://idmobile.co.uk/live-chat. The advisers work until 8pm on weekdays.
The screenshot shows how much data you have left for the month so in this case you still have 794GB to use in the next 11 days even though your contract shows you have only 500GB. Remember that unused data gets carried over to the next month.
1 person likes this
+24Hi
Welcome to the Community!
Just checking if you still require assistance with this or if your query has been answered.
If you require further assistance, please get back to us here.
Kash
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