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DD

  • June 13, 2024
  • 1 reply
  • 16 views
A
Community Member

Hi I can’t change my dd as I keep getting an error message. Is this an issue on the web? I’ve tried both on Mobile and on the web. I need to change the details. Can this be looked into 

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1 reply

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8552 replies
  • June 28, 2024

Hi @alexwilloughby 

 

The team are aware of issues with changing direct debits in the app/website, we apologise for any inconvenience caused by this.

 

While this is an issue, you’ll be able to call 0800 049 2376 to arrange a direct debit.

 

Tom

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