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Dead tone for other callers when im on another call

  • September 24, 2024
  • 1 reply
  • 39 views

HU3D
New
 Contributor
  • New
 Contributor
  • 4 replies

I have started another thread for this, as the one someone setup that I had joined in has been set to resolved even though its not.

If I am on a call with someone (caller A), and someone else tries to ring me (caller B), I am notified that caller B is ringing with the usual beeps and their caller ID on screen, as you would expect.

BUT

Caller B just gets a dead tone at their end, which they believe may be a network error, or their phone playing up, so they then proceed to call back 5 or 6 times in a row…. giving me a constant string of call waiting beeps while im on the phone with Caller A still.

  • This happens EVERY time im on a call and someone else tries to call
  • This has been happening for months but didnt happen when I first moved to ID mobile
  • Caller B has been people from various other mobile networks
  • I have an Honor Magic 5 Pro
  • I have a client on ID mobile with a different handset to me that is experiencing the same problem
  • I have voicemail setup

Its a frustrating problem which has lead to me having to leave the original call once or twice, to ring the other caller back, as they keep trying none stop.

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • September 27, 2024

Hi @HU3D 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom