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debt collection letter

  • March 29, 2025
  • 7 replies
  • 118 views

  • Active Contributor

Today I've received a debt letter for £648 for a 13 day contract. The contract was cancelled due to no service at all and not being able to connect to WiFi. Just chatted to so called customer service who tell me the bill was generated because I ported the number first then cancelled the contract, I did this because this is what car phone  warehouse told me to do, id customer service tell me I should have cancelled the contract then ported the number. 

Who's right? She says there's nothing she can do as by porting the number first this has generated the bill. I'm not paying £648 for a 14 day contract that was cancelled through no fault of my own. 

 

Best answer by Matthew T

@Su99 -

Apologies, forgot to reply. This was sorted same day. Debt was correctly cleared. Thanks!

7 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • March 29, 2025

I will flag this with a mod but don’t expect a reply until

Monday. 


  • Author
  • Active Contributor
  • March 29, 2025

@MZone thank you 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • March 31, 2025

Morning ​@Su99,

I’ve escalated this to the relevant team. I’ll get back to you here once I hear back from them. Don’t worry.. if you cancelled within the cooling off period as stated, the debt will be wiped.

Thanks.


  • Author
  • Active Contributor
  • April 7, 2025

@Matthew T Good morning. Ok that's great thank you for replying and helping 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • April 7, 2025

@Su99 -

Apologies, forgot to reply. This was sorted same day. Debt was correctly cleared. Thanks!


  • Author
  • Active Contributor
  • April 10, 2025

@Matthew T that's great. Thank you for your help


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 10, 2025

Our pleasure ​@Su99!

 

Thanks,

Tyler