I ordered a Google Pixel 7a from Mobiles.co.uk, with the main contract being through ID Mobile. The phone was a 2nd contract as I already have a contract with ID Mobile for another phone.
On receiving the phone, a few days later my circumstances had changed.and I no longer needed this 2nd phone. So, I contacted Mobiles.co.uk and they stated that they would cancel the contract as I was still within the 14 day "grace period" and they arranged for it to be collected.
Turns out that ID Mobile had then charged me £15.07 for the cancellation of the contract and a few weeks after this (March 2024) I had started to receive emails about this "outstanding debt" from Overdales and then LCSDR, all of which went into my spam box as I didn't even know I had received any emails about this until May 2024 when I received an actual letter from LCSDR threatening me with court action and a default against my name.
I have continuously tried to access and negotiate a pathway through the absolutely rubbish UI of the ID Mobile world without any success, hence why I am posting this here.
If there is anyone out there who can actually help me to resolve this issue, please do, with haste as I do NOT want any default made against my credit file when I have done everything that I should have in cancelling this pay monthly contract.
Please help as this is all driving me nuts......
