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Deceased Account

  • February 26, 2025
  • 2 replies
  • 75 views
J
Community Member

TERRANCE ROYLE COLLACOTT has now deceased and I cannot close / pay final balance his Mobile { REMOVED }

Best answer by andewhite

Sorry to hear this, ​@Jcollaco - these community articles might help.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • February 26, 2025

    Sorry to hear this, ​@Jcollaco - these community articles might help.

    Forum member (non-iD).
      Kash M
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Kash M
      • iD Mobile Employee
      • February 26, 2025

      Hi ​@Jcollaco,

      I’m very sorry for your loss.

      We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

      To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

      Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

      We’ll see you there.

       

      Kash

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