DEFAULT showing on my credit file, no way to call you, live chat is never avaliable for me, for a £15 debt how rediculous

  • 15 September 2021
  • 1 reply
  • 22 views

I need to end my monthly data sim contract but this is not possible through the app/online account as I dont have the sim from 2+ years ago ….. There are no customer service agents to talk to as the IVR is not able to put me through. You have not sent a final bill to my email just sent a debt collector, who has contacted me on the same records you have on file.
 


1 reply

Userlevel 3
Badge +1

Hi @Oliver Blagrove I am sorry to hear this.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.
 

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