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details dont match

  • September 1, 2024
  • 3 replies
  • 32 views

Hi I have been getting the message my details don't match your records, I he AVE checked them and they are all the right details ?

Best answer by Kash M

Hi @Krissy49,

Welcome to the Community!

Are you trying to register an account or login?

The link below for the Help Hub may answer your query.

https://community.idmobile.co.uk/your-id-account-app-66

 

Kash

This topic has been closed for replies.

3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 4, 2024

Hi @Krissy49,

Welcome to the Community!

Are you trying to register an account or login?

The link below for the Help Hub may answer your query.

https://community.idmobile.co.uk/your-id-account-app-66

 

Kash


  • Author
  • New Contributor
  • September 4, 2024

The page I am entering deta is la on doesn't require password it is just surname and phone number


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 9, 2024

Hi @Krissy49,

Please can you try on the website and see if that works for you?

If you have any issues, please contact our Live Chat Team.

 

Kash