Different number

@Brian E - This is a common issue where the phone has the wrong number stored. Don’t worry, the steps in this guide should help:

• Why does the wrong number show when I make calls or texts? F.A.Q.

Thanks.

Thanks Mathew. I'll try that when I get home from work. It seems odd that everyone but me gets the number she had with the old provider. 

Let me know how you get on @Brian E. Thanks!

Thanks for letting me know @Brian E, what phone were you using and which steps didn’t work? I’ll get the guide updated.

The Mrs is using a Nord plus one and mine is a Pixel 8. 

Thanks for the help. 

Thanks Brian. 👍

Hello 

When I phone someone my number on there phone is OK, when I text them, it comes up with another number. Need this sorting out asap. 

Hey there ​@Adenston, what phone do you have please?

Thanks,

Tyler

S24

Hey there ​@Adenston, please try the following:

1) Open Messages, go to Settings (top right, Message Settings), open "Chat Features" or "RCS Chats", verify if this is the correct number or not.

2) If it shows the incorrect one, then head to: https://messages.google.com/disable-chat and you should be able to unregister the number. Once done, turn off the Chat Features/RCS and the phone. Wait a few minutes and turn the device back on and re-enable Chat Features/RCS it should let you re-register/update to the correct number.

Alternatively, you can turn Chat Features/RCS off and test SMS after this.

Thanks,

Tyler