I have accidentally cancelled my direct debit and my app is saying there is a problem logging into it. How do I reinstate my direct debit ?
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direct debit
Best answer by Daz_S
Hi there
Have you tried to reinstate the DD via the online portal instead?
The above uses the exact same details as the app.
If that works, then it might be worth deleting app’s cache, then data, delete the app and downloading it again (using the same credentials you already use). Sometimes the app throws a bit of a paddy and removing it and installing it again can make it work again.
HTH
+22Hi there
Have you tried to reinstate the DD via the online portal instead?
The above uses the exact same details as the app.
If that works, then it might be worth deleting app’s cache, then data, delete the app and downloading it again (using the same credentials you already use). Sometimes the app throws a bit of a paddy and removing it and installing it again can make it work again.
HTH
+24Hey there
If you can’t login to the iD Mobile app/website to change it, you can contact our live-chat to re-instate it for you:
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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