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Direct Debit details

Steve Lusby
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 Contributor

Hi

Could you please explain why I have two separate direct debits for the same phone number. Also only one bill shows up on my ID app.

Best answer by Matthew T

Looks like when you purchased your iPhone 11 @Steve Lusby you took it out as an additional new contract with a new number, instead of upgrading your existing plan. To resolve this, you’ll need to do a triangle port, I’ll send you more details via Private Message. Thanks.

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    7 replies

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1994 replies
    • July 24, 2024

    Hey @Steve Lusby,

    Are both Direct Debits active (so Money is leaving your account)?

    Thanks.

    iD Community Manager
    Steve Lusby
    New
 Contributor
    • Steve Lusby
    • Author
    • New
 Contributor
    • 4 replies
    • August 10, 2024

    Hi Matthew 

    Yes both direct debits were active. I cancelled what I thought was an old DD but have been told this is active as well as the other. I upgraded my phone sometime ago and am paying £28.00 a month. This does not show up on my plan.

    Regards

    Steve

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1994 replies
    • August 12, 2024

    Thanks for confirming @Steve Lusby - looks like you have two active iD Mobile contracts. One was started on the 7th February 2023 (number ending in 024) and another started on the 26th October 2020 (number ending in 924). This’ll explain why you have two payments. Thanks.

    iD Community Manager
    Steve Lusby
    New
 Contributor
    • Steve Lusby
    • Author
    • New
 Contributor
    • 4 replies
    • August 13, 2024

    Hi Matthew 

    I only have one phone number and one phone. I have an iPhone 11 which I upgraded to in 2023. I kept my old number which is 924. The other number, I no nothing about. 
    Regards

    Steve

     

     

     

    Steve Lusby
    New
 Contributor
    • Steve Lusby
    • Author
    • New
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    • 4 replies
    • August 13, 2024

    Sorry about the predicted text. Know nothing 👍

    Matthew T
    iD Mobile Employee
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    • Matthew T
    • iD Mobile Employee
    • 1994 replies
    • Answer
    • August 14, 2024

    Looks like when you purchased your iPhone 11 @Steve Lusby you took it out as an additional new contract with a new number, instead of upgrading your existing plan. To resolve this, you’ll need to do a triangle port, I’ll send you more details via Private Message. Thanks.

    iD Community Manager
    Steve Lusby
    New
 Contributor
    • Steve Lusby
    • Author
    • New
 Contributor
    • 4 replies
    • October 9, 2024

    Hi Matthew

    Sorry to bother you again. I got another SIM card for my phone as I mislaid the other one.I got my son to install it and it recognised my old number and everything worked fine. I have held onto my old SIM card. The problem is I am still being charged for my old sim. Can you help please 

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