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Direct Debit issue

  • July 20, 2024
  • 1 reply
  • 466 views

Hello,

When I have logged onto my ID mobile account/app it say’s my bill payment was successful and paid. 

However I have checked my bank account and the direct debit has not been taken out at all, I have spoken to the bank and the direct debit is active but no money has been taken out of my account. I have checked my direct debit details on id mobile and they are correct as I had changed them 3 months ago and payments had been taken out of this account but on 18th July 2024 a payment was received and sucessful but no money come out my account and the bill is not outstanding? What is going on here can someone help me? I have tried speaking to the live chat team and they have said a payment was succesful, I honestly do not understand.

Best answer by Matthew T

Hey @smiley1501,

I have checked with our Billing and Operations team, it looks like Direct Debits have been taken fine from our end, so there is nothing to worry about!

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • July 24, 2024

Hey @smiley1501,

I have checked with our Billing and Operations team, it looks like Direct Debits have been taken fine from our end, so there is nothing to worry about!

Thanks.