I changed my direct debit details over 2 weeks ago to a new bank and it would appear that you have cancelled the old DD and not instigated the new one. This has caused you to suspend my service without any warning and has caused me massive inconvience today. I have manually paid the outstanding balance however my service still remains suspended. I understand that it may take between 2 to 24 hours to reconnect but this is simply a poor service and not a problem of my making, it’s down to your poor administration. Can you please confirm the following:
- Are the new bank details still held by you?
- Are you are still in the process of implementing the new direct debit?
- Do I need to again give you my new bank details for the direct debit because you have failed to implement or lost the new bank details.
- What reassurance can you provide me that you haven’t mismanaged my direct debit data and my bank details have not been misplaced/lost.
- Confirmation you have not breached GDPR or Data protection act regulations in respect of my private data.
- What is your position as a business to recompense me for my loss of service through no fault of my own which has caused me huge inconvience today.
I appreciate that whoever picks up this message it isn’t your fault however I would like to understand what has gone wrong here with my information.
Thank you
