Problems started when for some unknown reason ID did not claim my Direct Debit, even though it had been set for months and there was money in the account. The direct debit failed on the 18th but was also successful on the 18th. The suspension was four days later on the 24th. I had to pay the contract amount immediately as the phone is my wife's and is important for the kids to be able to make contact. No notification to say the direct debit had cancelled. Received about 4 notifications telling me my account had been suspended though until immediate payment.
Tried to dial the number given on the messages to make payment but of course they had suspended the phone so couldn't. Made the payment online. Went to try and contact their customer services to try and understand what has happened. After 3 attempts waiting on the live chat, I was cut off each time. Over 2 hours wait time estimated. Lovely service.
Finally.... now my bill is upto date. I cannot make outbound calls without it taking me to the id bills service automated message that simply informs me my account is up to date and cuts off. Thought I would leave it overnight to see if any resets. Nothing. Tried to restart phone. Nothing. Airplane mode on and off nothing.
1. Can someone from ID tell me why you didn't take my ddm
2. Can someone from ID explain why your customer service is non existent
3. Can someone from ID fix my sim card so I can make outbound calls and texts again
4. Can someone tell me if my credit file will be impacted from this "missed payment" and if so where do I write to complain.
5. I have six phone contract with ID mobile and am concerned that this could happen to any of the accounts and leave my kids unable to make a call.
If this is not resolved with a reasonable explanation I will have no choice but to change provider.
