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direct debit taken from bank from old contract as well as debit debit for new contract, why

  • July 9, 2025
  • 4 replies
  • 35 views
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New Contributor

Why has a direct debit for my old contract been taken out as well as new direct debit for my new contract 

Best answer by Tyler C

Hey there ​@Scrim363, if it’s a new contract and not an upgrade, then your old plan wouldn’t automatically end, and you’d be charged for the old one until it’s cancelled.

 

Your old payments would only end and transfer automatically to the new plan and new amount if it was an upgrade.

 

Thanks,

Tyler

    4 replies

    S
    New Contributor
    • Scrim363
    • Author
    • New Contributor
    • July 9, 2025

    Why has a direct debit for my old contract been taken out of my bank as well as new direct debit 

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 9, 2025

    Hey there ​@Scrim363, can you explain your issue further please? 

     

    Have you taken out a new contract instead of an upgrade?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New Contributor
    • Scrim363
    • Author
    • New Contributor
    • July 9, 2025

    New contract they said  but I thought it was an upgrade,  it's now for unlimited calls and texts and data for 24 months @ £26.99 a month.  My old one was 36 months @£14.97a month.  They said I'd get my final bill on 21/8

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • July 9, 2025

    Hey there ​@Scrim363, if it’s a new contract and not an upgrade, then your old plan wouldn’t automatically end, and you’d be charged for the old one until it’s cancelled.

     

    Your old payments would only end and transfer automatically to the new plan and new amount if it was an upgrade.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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