Why has a direct debit for my old contract been taken out as well as new direct debit for my new contract

Hey there @Scrim363, if it’s a new contract and not an upgrade, then your old plan wouldn’t automatically end, and you’d be charged for the old one until it’s cancelled.Your old payments would only end and transfer automatically to the new plan and new amount if it was an upgrade.Thanks,Tyler

Why has a direct debit for my old contract been taken out of my bank as well as new direct debit

direct debit taken from bank from old contract as well as debit debit for new contract, why

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