i don’t remeber the details of my account such as the date of birth i’ve used but i need to change the billing to a different bank account how do i do this
Answer
direct debut
Best answer by Daz_S
Hi there
Unless you fraudulently applied for an iD mobile account you should only have one date of birth (that being the date you were born)
Anyway, you should be able to change the Direct Debit details by following the instructions here
(that link also has the method using your online account too)
However note the following
Please note: Direct Debit instructions can take up to 10 working days to process. If you have a payment due within this period, we recommend making a manual payment first to avoid any disruption to your service.
And
Please note: The cut-off date for making changes to your Direct Debit is five days before the bill is due. If you make changes after this cut-off date, we recommend making a manual payment to avoid missing a payment.
+22Hi there
Unless you fraudulently applied for an iD mobile account you should only have one date of birth (that being the date you were born)
Anyway, you should be able to change the Direct Debit details by following the instructions here
(that link also has the method using your online account too)
However note the following
Please note: Direct Debit instructions can take up to 10 working days to process. If you have a payment due within this period, we recommend making a manual payment first to avoid any disruption to your service.
And
Please note: The cut-off date for making changes to your Direct Debit is five days before the bill is due. If you make changes after this cut-off date, we recommend making a manual payment to avoid missing a payment.
+24Hey there
The date of birth on the account should be your date of birth, unless you bought it for someone else and entered theres.
In terms of changing the direct debit, please refer the to link sent kindly by
If you’re having issues with logging in or remember details still, please let us know.
Thanks,
Tyler
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