I am a new customer so have been keeping an eye on my data usage to make sure i am on the right plan. With 3 days to go to it resetting, last night i had 23 gig left out of 36. I got up this morning and there is only 3.8 left. Yet my phone settings say i have only used 12.7gig in the period. I reset this when i joined. Where has my data gone. Was really pleased with your sevice up to this point.
Best answer by Tom
Hi
There are some issues with data tracking showing in the iD Mobile app/website, the team are aware and working on a fix, apologies for any inconvenience caused.
Typically we send a text to let you know when you’ve reached 80% and 100% of your data allowance for a month.
It is worth noting that a device can use data during the night to update should it not be over Wi-Fi.
Tom
+25Hi
There are some issues with data tracking showing in the iD Mobile app/website, the team are aware and working on a fix, apologies for any inconvenience caused.
Typically we send a text to let you know when you’ve reached 80% and 100% of your data allowance for a month.
It is worth noting that a device can use data during the night to update should it not be over Wi-Fi.
Tom
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