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Disappointing Constant buffering Volvo spotify

G
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  • GEW
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  • 1 reply

I’ve recently swapped from Samsung on 3 to iPhone on ID and Spotify on my Volvo is constantly buffering to the extent I no longer use it. Didn’t have any issues before with 3 so it’s not network  coverage related , must be an ID issue. Deleted and reinstalled the app, deleted account and reinstalled but no luck. Very disappointed. ID mobile please sort it. 

Best answer by Martin Radford

Is it  buffering or a problem with bluetooth?

I say that because using an android device I was having no problems connecting to my car but Iphone  will disconnect and connect at will. Pressing the button on the dash to refresh bluetooth generally works.

Seems to be a known issue with Iphones.

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5 replies

Lauren
iD Mobile Employee
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  • Lauren
  • iD Mobile Employee
  • 479 replies
  • July 19, 2024

Hi @GEW, welcome to the community.

Are you having an issue with data usage in general with slow speeds, buffering etc, or are you having a problem using Spotify in particular?

Is the issue isolated to a specific post code, or is it everywhere you go?

Do you also have problems with texts/calls?

-Lauren 

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G
New
 Contributor
  • GEW
  • Author
  • New
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  • 1 reply
  • July 19, 2024

Hi,

I do have issues with slightly slower  speed data as a whole, but my main issue is Spotify through my Volvo car. It is everywhere I go and not postcode specific. I get 3 seconds of music, then 30 odd seconds of buffering. 
I have no issues with texts or calls. 

Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8408 replies
  • July 31, 2024

Hi @GEW 

 

Okay, there wouldn’t be anything on our side specifically slowing down Spotify for a Volvo, how is Spotify on your device itself?

 

If the issue is just with Spotify in the car, it may be worth speaking to Spotify directly to see if they have any troubleshooting suggestions for lower speeds on their app.

 

Tom

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Martin Radford
Helpful
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  • Martin Radford
  • Helpful
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  • 13 replies
  • Answer
  • July 31, 2024

Is it  buffering or a problem with bluetooth?

I say that because using an android device I was having no problems connecting to my car but Iphone  will disconnect and connect at will. Pressing the button on the dash to refresh bluetooth generally works.

Seems to be a known issue with Iphones.

Tyler
iD Mobile Employee
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  • Tyler
  • iD Mobile Employee
  • 4543 replies
  • July 31, 2024

Hi @Martin Radford, thank you for the information and I hope this can also help other customers.

 

Thank you,

Tyler

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