Hi, please see below timeline of events and what has happened. I was transferring from Three to iD.
23rd June - I purchased a £10 rolling monthly contract SIM only deal, entered my PAC code at checkout for the transfer, all was ordered and set to transfer on 26th June 2026. I subsequently, found a cheaper deal on uSwitch. I tried to cancel the order within approximately 30 minutes, to which I was told I was unable to do so until I received the email with the temporary number.
24th June - Received the email stating the temporary number. I contacted the live chat to which they confirmed the order and transfer has been cancelled. I contacted Three the same day, to which they also confirmed the switch was cancelled.
25th June - Placed order via uSwitch for the cheaper deal, entered my PAC code again and selected 30th June 2026 as my transfer date (I did this as I was told the previous contract, order and transfer was cancelled).
26th June - The £10 / month SIM arrived. I received a text from Three saying I had been disconnected. I entered the SIM into my phone and it started working. I thought fine, will carry on as normal. I went to my local Currys store for help on the second SIM and to get that cancelled so no additional transfer or complications would take place. This was cancelled on the phone, we confirmed which SIM to keep live, to which the operator on the phone confimred.
27th June - My £10 plan was disconnected and I have been issued a PAC code to transfer network (which I did not request). I went to my local Currys store again, spent 45 minutes on the phone to be told that the contract has been cancelled, I will lose my number (which I want to keep, hence the transfer), and there is no way of reactivating the contract even though it was cancelled by accident THEIR SIDE! They said that the SIM has now changed to a Pay as You Go but I cannot top it up because “I didn’t activate it in time”….how was I meant to when I didn’t sign up for a Pay as You Go.
All I want is my £10 contract in place. I go on holiday on 4th July so this is absolutely URGENT.
Now I am worried I will:
- lose my number
- not be able to transfer to another network as the PAC code has been cancelled
- not have a contract in place
I have raised a complaint and am waiting for them to contact me within 72 hours.
Can someone please confirm whether this is fixable and my contract can be reinstated after the error on iD’s side?
What will happen with the second SIM that is due to arrive on 29th June? Will the transfer take place on 30th June as per my original request?
I need help and I need it urgently.
