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Disconnecting WiFi


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Wi-Fi constantly automatically disconnects and reconnects before completing disconnecting & get 'Network Access Denied'

I have to switch the WiFi off and on, it reconnects to my WiFi router but after a minute or even 20 mins, disconnects again and I have to go through the whole process again. Have tried all suggestions on how to solve this issue and none working. I have also logged on to my home router and tried all the fixes suggested and still have the issue. WiFi signal strengh showing as stong on the phone. Only had the phone about a week so unsure if issue with the phone as all other devices that connect to theWiFi not having any problems. Any ideas? Many thanks 😊

Best answer by Daz_S

MPS wrote:

@Daz_S Sadly  I'm having to return the phone via post myself as Currys were unable to give me a replacement as I had purchased the phone/contract on line direct with ID Mobile.

 

 

Yes being as it was less than 30 days old that would be the normal procedure - but by taking it to Currys they must have confirmed it was faulty. IMHO it was better to get it checked before sending it back in case they found no issue.

 

It actually states this on iD’s website:

I purchased from idmobile.co.uk.

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  • If your phone develops a fault within 30 days of purchase, click here to find out how to initiate a return.
If your phone develops a fault within 30 days of purchase, click here to find out how to initiate a return.
If your phone develops an issue after 30 days but still falls within the warranty period (typically 12 months), we will facilitate a repair at a Currys store. For more information, visit the Currys repair page. If your phone has been damaged, repair services are still available, however, they will not be covered under the warranty and charges will apply.
If your phone is out of warranty, you’ll need to pay to get it repaired, either through the Manufacturer, a Currys store, or most independent repair shops

 

 

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Daz_S
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  • January 14, 2025

Hi there ​@MPS 

 

If at all possible could you try connecting the phone to another WiFi network to see if the same thing happens? Even a free shop one would do.

 

Or eject the iD SIM from the phone and then connect to your phone to your router - this would rule out a SIM issue (In honesty this sounds more like a phone fault).

 

If it still drops on either I would suggest (assuming you got the phone from iD Mobile) you pop into your nearest Currys so they can investigate this WiFi issue - it may be a faulty WiFi card within the phone.


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  • January 14, 2025

Hi ​@Daz_S 

Many thanks, I will try another WiFi and taking the SIM out, as haven't tried those options yet.

If still having problems after trying the above, I will visit my local Currys.

All the best 😊


Daz_S
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  • January 14, 2025

No problem.

Hopefully by trying the above it might point towards a cause 🤞


Kash M
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  • iD Mobile Employee
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  • January 15, 2025

Hi ​@MPS,

Welcome to the Community!

I hope that you manage to get this resolved.

If you require further assistance, please let us know.

 

Kash


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  • January 15, 2025

Hi ​@Kash 

Sadly still having issues after trying a number of suggested fixes. Going to pop into my nearest Currys to see if they can suggest anything. Only had this new phone a week 😞

Many thanks 😊


Daz_S
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I’d ask them to check the WiFi part of the phone. Even without a SIM in it should still connect to a WiFi network and maintain that connection whilst in range.

 

If its a new Samsung there have been reports of them failing (more to do with using a SIM and then an eSIM) but I’m sure someone on these forums also had their WiFi card replaced along with the motherboard (and the SIM reader but that was for the SIM problem).


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  • January 15, 2025

@Daz_S  Many thanks and sending the phone back for a replacement. It's an Honor 200. Fingers crossed the repayment will work OK. 


Daz_S
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  • January 15, 2025

I’m guessing you meant they (Currys) are sending the phone back?

 

And whilst you were at Currys they gave you a replacement or are they posting out a replacement?


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
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  • January 16, 2025

Hi there ​@MPS, we hope the replacement works.

 

If not, or any further issues, please let us know.

 

Thanks,

Tyler


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  • January 16, 2025

@Daz_S Sadly  I'm having to return the phone via post myself as Currys were unable to give me a replacement as I had purchased the phone/contract on line direct with ID Mobile.

 


Daz_S
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  • January 17, 2025

@MPS Do not reply to the above request.

They are NOT iD Support and iD Mobile would never ask you for your number or email address on an open public forum.


Daz_S
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  • January 17, 2025
MPS wrote:

@Daz_S Sadly  I'm having to return the phone via post myself as Currys were unable to give me a replacement as I had purchased the phone/contract on line direct with ID Mobile.

 

 

Yes being as it was less than 30 days old that would be the normal procedure - but by taking it to Currys they must have confirmed it was faulty. IMHO it was better to get it checked before sending it back in case they found no issue.

 

It actually states this on iD’s website:

I purchased from idmobile.co.uk.

Show content
Hide content
  • If your phone develops a fault within 30 days of purchase, click here to find out how to initiate a return.
If your phone develops a fault within 30 days of purchase, click here to find out how to initiate a return.
If your phone develops an issue after 30 days but still falls within the warranty period (typically 12 months), we will facilitate a repair at a Currys store. For more information, visit the Currys repair page. If your phone has been damaged, repair services are still available, however, they will not be covered under the warranty and charges will apply.
If your phone is out of warranty, you’ll need to pay to get it repaired, either through the Manufacturer, a Currys store, or most independent repair shops

 

 


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  • January 17, 2025

@Daz_S many thanks and never replied to the person looking for my phone no. etc. All the best 😊


Daz_S
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  • January 17, 2025

Glad the hear that and happy to see they’ve been given the boot out of here!

 

The rotten so-and-so’s.


Tom B
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  • 8434 replies
  • January 18, 2025

Hi ​@MPS 

 

Let us know how the exchange goes.

 

Tom