Wi-Fi constantly automatically disconnects and reconnects before completing disconnecting & get 'Network Access Denied'
I have to switch the WiFi off and on, it reconnects to my WiFi router but after a minute or even 20 mins, disconnects again and I have to go through the whole process again. Have tried all suggestions on how to solve this issue and none working. I have also logged on to my home router and tried all the fixes suggested and still have the issue. WiFi signal strengh showing as stong on the phone. Only had the phone about a week so unsure if issue with the phone as all other devices that connect to theWiFi not having any problems. Any ideas? Many thanks 😊
Best answer by Daz_S
MPS wrote:
@Daz_S Sadly I'm having to return the phone via post myself as Currys were unable to give me a replacement as I had purchased the phone/contract on line direct with ID Mobile.
Yes being as it was less than 30 days old that would be the normal procedure - but by taking it to Currys they must have confirmed it was faulty. IMHO it was better to get it checked before sending it back in case they found no issue.
If your phone develops a fault within 30 days of purchase, click here to find out how to initiate a return.
If your phone develops a fault within 30 days of purchase, click here to find out how to initiate a return. If your phone develops an issue after 30 days but still falls within the warranty period (typically 12 months), we will facilitate a repair at a Currys store. For more information, visit the Currys repair page. If your phone has been damaged, repair services are still available, however, they will not be covered under the warranty and charges will apply. If your phone is out of warranty, you’ll need to pay to get it repaired, either through the Manufacturer, a Currys store, or most independent repair shops
If at all possible could you try connecting the phone to another WiFi network to see if the same thing happens? Even a free shop one would do.
Or eject the iD SIM from the phone and then connect to your phone to your router - this would rule out a SIM issue (In honesty this sounds more like a phone fault).
If it still drops on either I would suggest (assuming you got the phone from iD Mobile) you pop into your nearest Currys so they can investigate this WiFi issue - it may be a faulty WiFi card within the phone.
Sadly still having issues after trying a number of suggested fixes. Going to pop into my nearest Currys to see if they can suggest anything. Only had this new phone a week 😞
I’d ask them to check the WiFi part of the phone. Even without a SIM in it should still connect to a WiFi network and maintain that connection whilst in range.
If its a new Samsung there have been reports of them failing (more to do with using a SIM and then an eSIM) but I’m sure someone on these forums also had their WiFi card replaced along with the motherboard (and the SIM reader but that was for the SIM problem).
@Daz_S Sadly I'm having to return the phone via post myself as Currys were unable to give me a replacement as I had purchased the phone/contract on line direct with ID Mobile.
@Daz_S Sadly I'm having to return the phone via post myself as Currys were unable to give me a replacement as I had purchased the phone/contract on line direct with ID Mobile.
Yes being as it was less than 30 days old that would be the normal procedure - but by taking it to Currys they must have confirmed it was faulty. IMHO it was better to get it checked before sending it back in case they found no issue.
If your phone develops a fault within 30 days of purchase, click here to find out how to initiate a return.
If your phone develops a fault within 30 days of purchase, click here to find out how to initiate a return. If your phone develops an issue after 30 days but still falls within the warranty period (typically 12 months), we will facilitate a repair at a Currys store. For more information, visit the Currys repair page. If your phone has been damaged, repair services are still available, however, they will not be covered under the warranty and charges will apply. If your phone is out of warranty, you’ll need to pay to get it repaired, either through the Manufacturer, a Currys store, or most independent repair shops
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