Skip to main content
Solved

Do i need to add the newer SIM to my own existing account to do this?

  • April 9, 2025
  • 3 replies
  • 44 views

Hi everyone, 

I've been with ID a few years. I've got an active SIM and one account for my number.

 

I got a second SIM for my grandfather, which is actively used in his phone now. 

 

I don't think I've ever registered his number with an email address (in ID Mobile app nor here). I ordered his SIM using my name, address and email initially.

 

As we need his SIM to be associated with his email account, and with his bank card now, what should I try to do? 

 

Thanks for any help, have a good day! 

Jules

Best answer by Tom

Hi ​@Pixel_Jules 

 

You’ll be able to register the number to the iD Mobile app to change the email address and direct debit information for that account.

 

Tom

This topic has been closed for replies.

3 replies

Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • Answer
  • April 9, 2025

Hi ​@Pixel_Jules 

 

You’ll be able to register the number to the iD Mobile app to change the email address and direct debit information for that account.

 

Tom


  • Author
  • New Contributor
  • April 9, 2025

Thanks ​@Tom , I'll give it a try. 

Have a great day, 

Jules


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • April 9, 2025

Hi ​@Pixel_Jules 

 

No worries, let us know how you get on.

 

Tom