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Question

Do i need to add the newer SIM to my own existing account to do this?

P
New
 Contributor

Hi everyone, 

I've been with ID a few years. I've got an active SIM and one account for my number.

 

I got a second SIM for my grandfather, which is actively used in his phone now. 

 

I don't think I've ever registered his number with an email address (in ID Mobile app nor here). I ordered his SIM using my name, address and email initially.

 

As we need his SIM to be associated with his email account, and with his bank card now, what should I try to do? 

 

Thanks for any help, have a good day! 

Jules

    3 replies

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 9, 2025

    Hi ​@Pixel_Jules 

     

    You’ll be able to register the number to the iD Mobile app to change the email address and direct debit information for that account.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New
 Contributor
    • Pixel_Jules
    • Author
    • New
 Contributor
    • 1 reply
    • April 9, 2025

    Thanks ​@Tom , I'll give it a try. 

    Have a great day, 

    Jules

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • April 9, 2025

    Hi ​@Pixel_Jules 

     

    No worries, let us know how you get on.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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