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do i need to cancel my old plans

Forum|Forum|6 months ago
February 21, 2026
17 replies
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Hi got new plans out as my old plans finish will I have to pay for 2 sim card what should I do cancel my old plans use my old sim card at the moment because I want to keep my old number

Best answer by WelshPaul

As you’ve been instructed in the other thread you created, please follow the guidelines to keep your number there.

You can't directly transfer a number between two iD Mobile accounts. iD Mobile's system does not support internal number transfers between their own accounts. However, there are a couple of workarounds if you want to keep your number:

Upgrade Your Existing Account
If you want to stay with iD Mobile and keep your number, the only direct way is to upgrade your current contract. This will move you onto a new plan while keeping your number the same. You can do this by contacting the iD Mobile sales team.
Port Out and Back In (Triangle Port)
If you need to move your number to a different iD Mobile account, you'll need to:

Port your number out to another network (using a PAC code).
Once the number is active on the other network, request a new PAC code from them.
Port the number back into your new iD Mobile account using that PAC code.

This process is sometimes called a "triangle port" and is the only way to move a number between two iD Mobile accounts.

WelshPaulAnswer

Platinum  Contributor

As you’ve been instructed in the other thread you created, please follow the guidelines to keep your number there.

You can't directly transfer a number between two iD Mobile accounts. iD Mobile's system does not support internal number transfers between their own accounts. However, there are a couple of workarounds if you want to keep your number:

Upgrade Your Existing Account
If you want to stay with iD Mobile and keep your number, the only direct way is to upgrade your current contract. This will move you onto a new plan while keeping your number the same. You can do this by contacting the iD Mobile sales team.
Port Out and Back In (Triangle Port)
If you need to move your number to a different iD Mobile account, you'll need to:

Port your number out to another network (using a PAC code).
Once the number is active on the other network, request a new PAC code from them.
Port the number back into your new iD Mobile account using that PAC code.

This process is sometimes called a "triangle port" and is the only way to move a number between two iD Mobile accounts.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sonia goldsburyAuthor

Active Contributor

Need help don't know what to do with my pac code

S

Sonia goldsburyAuthor

Active Contributor

Hi my pac code not working

M

Marquerita T

iD Mobile Employee

Hi @Sonia goldsbury. Kindly confirm if you are going to follow the triangle port method?

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Marquerita T

iD Mobile Employee

Hi @Sonia goldsbury. Has it perhaps expired?

PAC codes are only valid for 30 days. If so. please reach out to us directly via Live Chat on https://www.idmobile.co.uk/live-chat.

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sonia goldsburyAuthor

Active Contributor

It shouldn't be expired only ask for it today

Anneline M

iD Mobile Employee

Hi @Sonia goldsbury,

Thank you for getting in touch.

As mentioned by @WelshPaul, our systems do not allow us to port numbers internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

The old mobile number can be transferred to a different network provider and then it can be transferred back to iD Mobile onto the new plan which is a triangle port.

Thanks,

Anneline

The iD Mobile Team

S

Sonia goldsburyAuthor

Active Contributor

I was on the phone call with id on Monday for 40 min told me everything was transfer over my old number to my new account

M

Michael Z

iD Mobile Employee

Hi @Sonia goldsbury

Was this taken as an upgrade? If it was an upgrade, your number would be linked to the new plan.

If, however, this was a new plan rather than an upgrade, we won’t be able to transfer the number, as our system does not support iD Mobile–to–iD Mobile number transfers.

Was this regarding the call you were on Monday?

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sonia goldsburyAuthor

Active Contributor

So I will have to cancel my account because I got 2 and I don't need 2 so I will have to cancel my number want I need it which I had for 5 year this is unbelievable who can't transfer number between same company