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Do id mobile team members ring you to discuss and help with a problem your having

  • October 15, 2024
  • 1 reply
  • 46 views

Lisa Susan Johnson
Community Member

A man rang me yesterday after I had raised a question about my new plan. The chat bot had told me someone would contact me so I was expecting a call. However I am now stressing that doesn’t happen as a private message from Tom today asking me for the same information I gave the man I spoke to yesterday. Can anyone please advise 

1 reply

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • October 15, 2024

Perhaps @Tom and the iD customer adviser (who called you) didn’t realise they were both getting in-touch on the same day, @Lisa Susan Johnson

Hopefully the callback has resolved any issues with your iD Mobile product.