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Does anyone know why my phone will not work whilst i am in Porrtugal. i have checked and roaming is on.

  • September 29, 2024
  • 4 replies
  • 122 views

My phone will not work

Best answer by Tyler

Hey there @Goodingt & @KmcG, we’re sorry to hear that. 

 

What network are you both connected to there please?

 

Please see if the below article helps:

 

 

Thanks,

Tyler

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4 replies

  • Active Contributor
  • 9 replies
  • September 29, 2024

Sorry I cannot offer help but empathy I will be going to Portugal too soon so I’m very interested in what solutions you can find , maybe it will be helpful to me.

do you have no service at all, despite having roaming on? Is your sim compatible etc? Do you have eSIM? These are questions I hope very much you get answers and solutions for Goodingt


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • Answer
  • October 3, 2024

Hey there @Goodingt & @KmcG, we’re sorry to hear that. 

 

What network are you both connected to there please?

 

Please see if the below article helps:

 

 

Thanks,

Tyler


  • Author
  • New
 Contributor
  • 1 reply
  • October 3, 2024

Hi.

 

all sorted now. I reset the network settings and it is now ok with 5G. Thanks for the support.


  • 12 replies
  • October 4, 2024

Great news