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Doesn't hear anything ringing signal

  • July 10, 2024
  • 3 replies
  • 53 views

Hi 

Since I moved to ID mobile when other people ring me they don't hear any sound/ring just silence, first thing which they can hear is when someone pick up the phone. Any ideas on how this could be fixed?

 

Ps

Hope I was able to explain this properly.

 

Thanks 

 

Best answer by Matthew T

In that case @zlatev88, please contact our Live Chat team to issue a replacement eSIM and get you reconnected to our Network. Just type 'Speak to someone’ to get through to an agent. Thanks.

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3 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • July 24, 2024

Morning @zlatev88,

Sorry to hear you're having issues, is it still ongoing? Have you tried a NETWORK SETTINGS RESET?

Thanks.


  • Author
  • New Contributor
  • July 26, 2024

This isn't fixed I've reset my eSIM and now I can't register it again. 

 


Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • Answer
  • July 29, 2024

In that case @zlatev88, please contact our Live Chat team to issue a replacement eSIM and get you reconnected to our Network. Just type 'Speak to someone’ to get through to an agent. Thanks.