I’ve just received a load of texts saying my ID account is going to be stopped (in the middle of my monthly plan), I will be charged for this and my mobile number will be moved to a different network tomorrow.
I did not request this and do not want to change anything! I am happy with my ID pay-monthly account.
My bank account was hacked earlier today so I presume this is also a hack.
Please help! I cannot contact anyone via the ID website and can’t find anywhere to stop changes being made when I log into my ID account
Best answer by Chloe
We’d really like to get in touch to speak to you about this, however, we are unable to locate any information for us to do so from here.
Are you happy to email us your phone number across to email@example.com? We can then give you a call and clear security that way if you’re comfortable to do so.
The sooner you send us that information the sooner we can call, we’ll keep an eye out for your email.
(If you can copy and paste your initial post that would be great, it’d really help us link up the email/number to this post.)