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Question

donating

  • July 6, 2026
  • 1 reply
  • 4 views

I have made a donation to the earthquake disaster via text to a short number. I was told there was a charge but think for donations like this the charge should be waived

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 7, 2026

Hi ​@Ellielab,

 

Thanks for getting in touch.

 

We're sorry to hear your donation incurred a charge.

 

Unfortunately, this isn't something we're able to waive or refund. As outlined on our website, texts sent to shortcodes, including charity donation services, are chargeable.

 

If you'd like to request a refund or discuss the donation further, we'd recommend contacting the charity or donation company directly, as they'll be best placed to assist.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team