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Community Member
July 6, 2026
Question

donating

  • July 6, 2026
  • 1 reply
  • 6 views

I have made a donation to the earthquake disaster via text to a short number. I was told there was a charge but think for donations like this the charge should be waived

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 7, 2026

    Hi ​@Ellielab,

     

    Thanks for getting in touch.

     

    We're sorry to hear your donation incurred a charge.

     

    Unfortunately, this isn't something we're able to waive or refund. As outlined on our website, texts sent to shortcodes, including charity donation services, are chargeable.

     

    If you'd like to request a refund or discuss the donation further, we'd recommend contacting the charity or donation company directly, as they'll be best placed to assist.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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