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double charges

  • October 19, 2024
  • 1 reply
  • 15 views

Nicola Bonsall
Community Member

To whom it may concern,

I had a text message this morning to say I had not paid my monthly bill, so I logged in and paid it.  Now I have just looked and on the 15th my direct debit failed but was also successful the same day and now I have paid again today.  Could this be refunded to me please?

 

Many thanks 

1 reply

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 4297 replies
  • October 22, 2024

Hey there @Nicola Bonsall, welcome to Community!

 

If you’d like us to look into this further and receive a possible refund, please contact our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Thank you,

Tyler