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Double order

  • June 27, 2025
  • 1 reply
  • 53 views
Andrew Bleth
Community Member

I accidentally double ordered a new contract phone. I was advised by a online advisor that it was too late to cancel the order and to just accept 1 parcel on delivery and reject the other one so that it would be returned. I now have 1 new phone but don't know which number is assigned to it. I have tried getting through to someone via the chat but am not getting anywhere.

Best answer by Siân W

Hi ​@Andrew Bleth 

Your handset should have come with paperwork and a SIM, the details for the handset will be printed there.

If you can’t locate this, or need further assistance, please let us know and we can check this for you.

Thanks.

    1 reply

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • Answer
    • June 27, 2025

    Hi ​@Andrew Bleth 

    Your handset should have come with paperwork and a SIM, the details for the handset will be printed there.

    If you can’t locate this, or need further assistance, please let us know and we can check this for you.

    Thanks.

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