Double payment

  • 14 January 2022
  • 3 replies
  • 21 views

Userlevel 1

ID Mobile said I was due to make a payment, which I did and then it came out a second time in direct debit. Please advise?


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3 replies

Userlevel 7
Badge +7

Hi @Orla,

If you have a direct debit set up payments would be taken automatically. 

If you have made a manual payment on top of your direct debit the amount would remain on the account as credit.

Credit can be used towards future bills or we can process a refund if you would prefer.

Please let us know how you wish to proceed.

 

Kash

Userlevel 1

Hi Kash, 

 

If a refund could be processed please. 

 

Thanks,

Orla

 

 

Userlevel 7
Badge +10

Hello @Orla,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

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