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Double payment


  • Community Member

ID Mobile said I was due to make a payment, which I did and then it came out a second time in direct debit. Please advise?

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3 replies

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • 8193 replies
  • January 17, 2022

Hi @Orla,

If you have a direct debit set up payments would be taken automatically. 

If you have made a manual payment on top of your direct debit the amount would remain on the account as credit.

Credit can be used towards future bills or we can process a refund if you would prefer.

Please let us know how you wish to proceed.

 

Kash


  • Author
  • Community Member
  • 0 replies
  • January 29, 2022

Hi Kash, 

 

If a refund could be processed please. 

 

Thanks,

Orla

 

 


Mohammed H
iD Mobile Employee
  • iD Mobile Employee
  • 7962 replies
  • February 5, 2022

Hello @Orla,

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.