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dreadful signal

M
New
 Contributor

My signal is dreadful, freezes or doesn’t connect

Best answer by Matthew T

Please try a Manual Roam @Mancman, which resets your connection to our network, and can help with intermittent network problems. here are the steps:

 iPhone

Hide content

  1. Open Settings.

  2. Tap Mobile Service’.

  3. Tap ‘Network Selection'.

  4. Turn off the ‘Automatic toggle’.

  5. Choose a different network (Vodafone, EE or O2 - UK).

  6. Wait for 1 minute.

  7. Switch the automatic toggle back on.

 

Samsung Galaxy

Hide content

  1. Open Settings.

  2. Tap 'Connections'.

  3. Tap ‘Mobile Networks’.

  4. Tap ‘Network Operators’.

  5. Turn off the ‘Select Automatically’ toggle.

  6. Choose a different network (Vodafone, EE or O2 - UK).

  7. Wait 1 minute.

  8. Tap ‘Network Operators’.

  9. Choose ‘iD Mobile’.

 

Most other Android phones

Hide content

  1. Open Settings.

  2. Tap ‘Network & Internet’.

  3. Tap ‘Internet’.

  4. Tap the settings cog.

  5. Scroll down and turn off the ‘Automatically select network’ toggle.

  6. Tap ‘Choose Network’.

  7. Choose a different network (Vodafone, EE or O2 - UK).

  8. Wait 1 minute.

  9. Tap ‘Choose Network’

  10. Choose ‘iD Mobile’.

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    This topic has been closed for replies.

    4 replies

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 2013 replies
    • August 2, 2024

    Hey @Mancman,

     

    Have you tried some basic troubleshooting steps, such as turning your phone off and on again. If you’re still experiencing issues let me know.

     

    Thanks.

    iD Community Manager
    M
    New
 Contributor
    • Mancman
    • Author
    • New
 Contributor
    • 1 reply
    • August 2, 2024

    Tried everything I could think of, my partner who is in EE has no problem getting a signal. This problem is only recent, up to 6 months ago I seldom had any issues. What do you suggest now?

    L
    Active Contributor
    • Lorraine72
    • Active Contributor
    • 11 replies
    • August 2, 2024

    It’s dreadful no matter where you are, and to be honest, in my experience they don’t care. They just want your money, even when you tell them you can’t get a signal where they say they’ve got exception coverage

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 2013 replies
    • Answer
    • August 5, 2024

    Please try a Manual Roam @Mancman, which resets your connection to our network, and can help with intermittent network problems. here are the steps:

     iPhone

    Hide content

    1. Open Settings.

    2. Tap Mobile Service’.

    3. Tap ‘Network Selection'.

    4. Turn off the ‘Automatic toggle’.

    5. Choose a different network (Vodafone, EE or O2 - UK).

    6. Wait for 1 minute.

    7. Switch the automatic toggle back on.

     

    Samsung Galaxy

    Hide content

    1. Open Settings.

    2. Tap 'Connections'.

    3. Tap ‘Mobile Networks’.

    4. Tap ‘Network Operators’.

    5. Turn off the ‘Select Automatically’ toggle.

    6. Choose a different network (Vodafone, EE or O2 - UK).

    7. Wait 1 minute.

    8. Tap ‘Network Operators’.

    9. Choose ‘iD Mobile’.

     

    Most other Android phones

    Hide content

    1. Open Settings.

    2. Tap ‘Network & Internet’.

    3. Tap ‘Internet’.

    4. Tap the settings cog.

    5. Scroll down and turn off the ‘Automatically select network’ toggle.

    6. Tap ‘Choose Network’.

    7. Choose a different network (Vodafone, EE or O2 - UK).

    8. Wait 1 minute.

    9. Tap ‘Choose Network’

    10. Choose ‘iD Mobile’.

    iD Community Manager

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