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Community Member
August 24, 2026

e sim

  • August 24, 2026
  • 1 reply
  • 8 views

I haven't been sent an E sim

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 25, 2026

    Hi ​@Chloe1237

     

    Thank you for reaching out, and I'm sorry to hear that you haven't received your eSIM.

     

    To allow us to check your account and arrange the eSIM, please contact us via Live Chat. Our team will be able to complete the necessary security checks and assist you with issuing the eSIM.

     

    We apologise for the inconvenience and appreciate your patience.

     

    Owethu