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Question

E-Sim help please

  • July 1, 2025
  • 1 reply
  • 6 views
F
New
 Contributor

Good Afternoon,

 

I have just purchased a new S25 ultra online with id mobile contract, which came with an e-sim.

 

I currently have an id mobile contract but it's now out of contract. I want to keep my number which I'm aware I have to port to a different provider and then back to id mobile.

 

My question is, I have no idea about e-sims and how they work. Can I put my current physical SIM card in the new phone and use it until my number has ported to my new id mobile contract? Do I then activate the e-sim?  I was worried if I activate the e-sim first on the new phone it would stop me using the physical SIM?;?

 

Sorry It probably sounds a bit confusing....

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • 342 replies
    • July 1, 2025

    Hi ​@Faithfull 

     

    Yes, you can use your existing physical SIM card until your number has been ported over to the eSIM.

     

    Anika

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