Hey there ​@Faithfull, thank you for reaching out and our apologies for that. What was the question you asked previously, and we’ll help as best as possible here?

Thanks,

Tyler

Morning ​@Tyler, appreciate the response.

Basically I am currently with ID mobile but out of contract. I have purchased a new phone/contract elsewhere (but again with ID). 

I want to keep my number , I know the procedure for keeping my current number (port to a PAYG SIM of another provider and then to my new id mobile contract/SIM)

My question is, the new phone came with an e-sim and I don't know how they work, can I use my current physical SIM in my new phone or will that prevent me using the new e-sim?  Can I put my physical SIM in the new phone and load my new e-sim whilst the number is ported? 

I just don't want to mess up the new e-sim as I don't k ow how they work.

Thank you for your reply ​@Faithfull 

Is your handset dual SIM compatible?

Natalie 

Hi Natalie, I think it is 

It's a Samsung S25 Ultra

Hi ​@Faithfull 

You can use your existing physical SIM card in the device, once the number has been ported across to us, you can then activate and switch to your eSIM.

Anika