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Question

E-Sim thread help

F
New
 Contributor

Good evening,

 

Earlier on I posted a question about help with an e-sim and a physical SIM on a new phone.

 

I got an email saying ​@Anika had replied to me but every time I click the link in my email to view said message I get a technical error. I also can't find the thread I posted.

 

Any help? I did try and pm ​@Anika but I'm not allowed too 🙄

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • July 1, 2025

    Hey there ​@Faithfull, thank you for reaching out and our apologies for that. What was the question you asked previously, and we’ll help as best as possible here?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New
 Contributor
    • Faithfull
    • Author
    • New
 Contributor
    • 4 replies
    • July 2, 2025

    Morning ​@Tyler, appreciate the response.

     

    Basically I am currently with ID mobile but out of contract. I have purchased a new phone/contract elsewhere (but again with ID). 

    I want to keep my number , I know the procedure for keeping my current number (port to a PAYG SIM of another provider and then to my new id mobile contract/SIM)

     

    My question is, the new phone came with an e-sim and I don't know how they work, can I use my current physical SIM in my new phone or will that prevent me using the new e-sim?  Can I put my physical SIM in the new phone and load my new e-sim whilst the number is ported? 

     

    I just don't want to mess up the new e-sim as I don't k ow how they work.

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2297 replies
    • July 2, 2025

    Thank you for your reply ​@Faithfull 

     

    Is your handset dual SIM compatible?

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    F
    New
 Contributor
    • Faithfull
    • Author
    • New
 Contributor
    • 4 replies
    • July 3, 2025

    Hi Natalie, I think it is 

     

    It's a Samsung S25 Ultra

    A
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Anika A
    • iD Mobile Employee
    • 310 replies
    • July 3, 2025

    Hi ​@Faithfull 

     

    You can use your existing physical SIM card in the device, once the number has been ported across to us, you can then activate and switch to your eSIM.

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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