Skip to main content
Solved

Enhance trading value offer payment not recieved

  • September 9, 2024
  • 6 replies
  • 117 views
R
New
 Contributor

Hello, I have traded my Iphone 11 pro max for pixel 9 last month. It was under enhance trade in offer. The value for the iphone came up £155 and the additional offer payment was £150. I received the £155 on 2nd September, However i haven't received the £150 yet. I did fill up the form and i have reference number as well. I have emailed curry's about this and they are just going in circles. I have checked the forum and this is the common issue with the trade-in scheme. Seems like curry's doing it intentionally. ID mobile, please look in to this as its a common issue faced by many customer. I am wasting time on this thing for a while now. 

 

Any help would be appreciated. 

 

Thank you 

Best answer by Matthew T

@rishabh560 - You should be able to call on 0370 111 6565, note this is not iD Mobile but Carphone Warehouse / Currys who manage the trade-in service. Thanks.

View original

    6 replies

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8175 replies
    • September 10, 2024

    Hi @rishabh560,

    Welcome to the Community!

    Our trade-in service is provided by our sister company Currys. For any queries with your trade-in please contact TradeUpHelp@currys.co.uk

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor
    • rishabh560
    • Author
    • New
 Contributor
    • 3 replies
    • September 11, 2024

    Hello @Kash,

    I have already done that a week ago. However they are going in circles and not appropriate response was received. I shared my reference number that i got after i submitted the offer form. they came back asking the trade in number. They already have my details clearly. If you go to any forum on internet, it is the common issue. Can you please do something to address this ? or at least take the scam offer off from the website. 

     

    Let me know if you need any more information from me. I am really disappointed with ID mobile.

     

     

    Kash
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Kash
    • iD Mobile Employee
    • 8175 replies
    • September 11, 2024

    Hi @rishabh560,

    I can completely understand your frustration.

    Unfortunately we don’t have visibility of trade-ins but the team will get back to you via email.

    It can take around 5 working for the team to get back to you.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
 Contributor
    • rishabh560
    • Author
    • New
 Contributor
    • 3 replies
    • September 18, 2024

    Its been 5 working days and i have received nothing, no email, no response. Can you please provide any updates please ?

    R
    New
 Contributor
    • rishabh560
    • Author
    • New
 Contributor
    • 3 replies
    • September 18, 2024

    @Kash Its been 5 working days and i have received nothing, no email, no response. Can you please provide any updates please ?

    Matthew T
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Matthew T
    • iD Mobile Employee
    • 1860 replies
    • Answer
    • September 23, 2024

    @rishabh560 - You should be able to call on 0370 111 6565, note this is not iD Mobile but Carphone Warehouse / Currys who manage the trade-in service. Thanks.

    iD Community Manager

    Reply.


    560px
    Terms & Conditions