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enterd wrong email address

  • November 27, 2024
  • 5 replies
  • 58 views

Giuseppe D'Antonio
Community Member

Hi there, I've just signed for and upgrade and I've entered a non existing email address , how do I upset my email address with the correct one in order to get an email for confirmation?

Thanks

5 replies

Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3361 replies
  • November 28, 2024

Hey there ​@Giuseppe D'Antonio, once you receive your order, you can register for the app/website using a correct email address.

 

If you’d like to change it for delivery, I’m unsure if we can do so, so please contact our live-chat and see if they can:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler


Tilly2
New
 Contributor
  • New
 Contributor
  • 2 replies
  • March 7, 2025

You have my email address but it's wrong

 

Please can this be corrected as I can't access my log in.l

 

My phone when I go out won't connect to the ID network, can this be corrected.


Geluk
Silver Contributor
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  • Silver Contributor
  • 432 replies
  • March 7, 2025
Tilly2 wrote:

You have my email address but it's wrong

 

Please can this be corrected as I can't access my log in.l

 

My phone when I go out won't connect to the ID network, can this be corrected.

Bad form to jump on someone else’s thread; always start your own.

Secondly it’s reckless to post your e mail address unredacted in a public forum;

stand by for spam mail :)


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3361 replies
  • March 8, 2025

Hey there ​@Tilly2, sorry to hear that.

 

Have you already registered for the iD Mobile app/website?

 

Thanks,

Tyler


Tilly2
New
 Contributor
  • New
 Contributor
  • 2 replies
  • March 8, 2025

Yes it was sorted thank you.