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Error when trying to see my plan

  • December 6, 2024
  • 5 replies
  • 53 views
A
New
 Contributor

I have recently bought a new plan an transferred my number from Three to ID Mobile but I cannot see my plan. I also cannot use my phone number now and my Apple account keeps showing the old one. Please help. 

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • December 7, 2024

    Hey there ​@AndreeaRoxanaMutu, sorry to hear that. Has your number switch with us completed please?

     

    Thanks,

    Tyler

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    A
    New
 Contributor

    Hi, yes. The number switch is complete. 

    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8434 replies
    • December 11, 2024

    Hi ​@AndreeaRoxanaMutu 

     

    Okay, we’d recommend the following;

     

     

    What appears to be the issue with seeing your plan? Are you trying to use the app/website?

     

    Tom

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    A
    New
 Contributor

    I am trying to use my app but I cannot see my plans or bills. 

    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • 8193 replies
    • December 15, 2024

    Hi ​@AndreeaRoxanaMutu,

    How long have you been having the issues?

    Have you tried uninstalling and reinstalling the app?

    I would also advise checking your account online to see if that shows anything different.

     

    Kash

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