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error with plan

Lauren Slade
New
 Contributor

Hi,

I changed my plan to a cheaper plan and online it says £45.99 but I have just been sent an email saying I’m going to be charged £53.04? 
this is not right, and unfair for you to charge me a higher amount when I changed my plan to go lower. Please advise 

    2 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • 2975 replies
    • May 22, 2025

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    1 person likes this
    • JoeKing
      JoeKing
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 1225 replies
    • May 23, 2025

    Hi ​@Lauren Slade  sorry for any confusion. This will be because you have changed your plan mid billing period, so your bill will be pro-rata.

    I hope the link kindly shared by ​@WelshPaul  helps to explain this?

    If you need anything else, please let us know.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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