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Error your details arnt correct

  • May 5, 2024
  • 1 reply
  • 43 views

I keep getting a ‘Sorry, your details do not match our records’ error when I add the details asked for even when all has been checked and everything is I am inputting is correct?

Best answer by Kash

Hi @Kevin Jacobs,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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1 reply

Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • Answer
  • May 7, 2024

Hi @Kevin Jacobs,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash