Hi there ​@butlans, thank you for reaching out. So to confirm, you’ve upgraded with us, but you need or want a replacement eSIM for the new contract, is that correct?

Thanks,

Tyler

i want to resend a esim to my email see if it works, if it doesnt work like it hasnt been on my old phone id like to change phone numbers to a new sim with the same deal

Hi there ​@butlans, you can request a replacement eSIM via the iD Mobile app/website. Please see how to do so below:

I’m aware we’ve previously spoken to you via PM’s, so if you’re having any issues with receiving a new eSIM via email following the above instructions, then please message us back on PM’s and we’ll look into that further for you, or please contact our live-chat.

Thanks,

Tyler

its still saying its already sent one mate otherwise i wouldnt ask you. ive tried the app.

Hi there ​@butlans, as in, you’ve already sent a PM? Or you’ve already requested an eSIM, and still waiting for it via email sorry?

Thanks,

Tyler

no i mean mate i wouldnt ask and waste peoples time and my own time before trying, ive been trying to get my esim working for months now and im getting tired of it mate ive just got a new phone from the website, ive been on the app but theres a block on resending an esim via email, i need ylu to take the block off so i can try agin, and if it doesnt work id like to switch esim to a new mobile number as i think thats the issue

mate its sent an email, now on my new phone it says esim1 not provisioned can you just send me a new sim plan im supposed to have unlimited everything with tbis phone and im not happy mate

its been doing it for months mate and ive said the whole time it wasnt my phone issue it was a sim issue, i want it fixing today please mate its gone too far now

Hey there ​@butlans, I’m not saying you’re wasting our time at all, however, I of course cannot presume you’ve already tried via the app/website either, so will always request customers to try that in the first instance. I can see you’re already in discussion with us via PM’s, so we’ll continue the discussion there.

Thanks,

Tyler

okay mate no problem pleass contact me asap

Hi ​@butlans, we will get back to you ASAP via PM’s, however, our response times will vary here on Community PM’s. If the issue is urgent, and you’d like instant responses, we’d recommend using our live-chat:

https://www.idmobile.co.uk/live-chat

However, we’ll of course get back to you via PM as soon as possible.

Thanks,

Tyler

mate, ive got a physical sim card and ive activated it and it still wont work. 

Hi there ​@butlans, sorry to hear that. We will continue the conversation via PM, and if you require instant help, please message our live-chat.

Thanks,

Tyler

mate ive tried live chat its useless as well

Sorry you feel this way ​@butlans. Did you ask to speak to an agent?

However, if you’re unhappy with the live-chat support, we’ll get back to you via PM as soon as we can.

Thanks,

Tyler

please pm me

I can see you’re already in discussion with us via PM via our iD Support account, as that’s where we DM customers, so we’ll get back to you as soon as possible ​@butlans. That is all I can advise right now I’m afraid, as we’re not an instant messaging service here.

Thanks,

Tyler

tyler i dont understand why u cant just message me now bc ur msging me on here

Hi ​@butlans, we have different agents working on public and PM’s, and we get back to all customers as soon as possible. I cannot PM you via my personal Community account I’m afraid, for security purposes. We only PM via our iD Support account.

As you’re already in PM’s with us, we will get back to you as soon as possible, as we work on a queue based system to get back to all customers as soon as possible and as fairly as possible. As previously stated, please contact our live-chat if you wish for instant responses, and if not, please await our response via PM.

That’s all I can advise right now.

Thanks,

Tyler