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Active Contributor
August 5, 2025

esim

  • August 5, 2025
  • 19 replies
  • 200 views

ive ordered a new phone on upgrade, its come today i should get unlimited data but i need to resend a esim and if it doesnt work id like so switch to a different sim see if ot works as i have a feelings its the sim 

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    19 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hi there ​@butlans, thank you for reaching out. So to confirm, you’ve upgraded with us, but you need or want a replacement eSIM for the new contract, is that correct?

     

    Thanks,

    Tyler

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    butlansAuthor
    Active Contributor
    August 5, 2025

    i want to resend a esim to my email see if it works, if it doesnt work like it hasnt been on my old phone id like to change phone numbers to a new sim with the same deal

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hi there ​@butlans, you can request a replacement eSIM via the iD Mobile app/website. Please see how to do so below:

     

     

    I’m aware we’ve previously spoken to you via PM’s, so if you’re having any issues with receiving a new eSIM via email following the above instructions, then please message us back on PM’s and we’ll look into that further for you, or please contact our live-chat.

     

    Thanks,

    Tyler

     

     

     

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    butlansAuthor
    Active Contributor
    August 5, 2025

    its still saying its already sent one mate otherwise i wouldnt ask you. ive tried the app.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hi there ​@butlans, as in, you’ve already sent a PM? Or you’ve already requested an eSIM, and still waiting for it via email sorry?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    butlansAuthor
    Active Contributor
    August 5, 2025

    no i mean mate i wouldnt ask and waste peoples time and my own time before trying, ive been trying to get my esim working for months now and im getting tired of it mate ive just got a new phone from the website, ive been on the app but theres a block on resending an esim via email, i need ylu to take the block off so i can try agin, and if it doesnt work id like to switch esim to a new mobile number as i think thats the issue

    butlansAuthor
    Active Contributor
    August 5, 2025

    mate its sent an email, now on my new phone it says esim1 not provisioned can you just send me a new sim plan im supposed to have unlimited everything with tbis phone and im not happy mate

    butlansAuthor
    Active Contributor
    August 5, 2025

    its been doing it for months mate and ive said the whole time it wasnt my phone issue it was a sim issue, i want it fixing today please mate its gone too far now

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hey there ​@butlans, I’m not saying you’re wasting our time at all, however, I of course cannot presume you’ve already tried via the app/website either, so will always request customers to try that in the first instance. I can see you’re already in discussion with us via PM’s, so we’ll continue the discussion there.

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    butlansAuthor
    Active Contributor
    August 5, 2025

    okay mate no problem pleass contact me asap