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Active Contributor
August 5, 2025

esim

  • August 5, 2025
  • 19 replies
  • 200 views

ive ordered a new phone on upgrade, its come today i should get unlimited data but i need to resend a esim and if it doesnt work id like so switch to a different sim see if ot works as i have a feelings its the sim 

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    19 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hi ​@butlans, we will get back to you ASAP via PM’s, however, our response times will vary here on Community PM’s. If the issue is urgent, and you’d like instant responses, we’d recommend using our live-chat:

     

    https://www.idmobile.co.uk/live-chat

     

    However, we’ll of course get back to you via PM as soon as possible.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    butlansAuthor
    Active Contributor
    August 5, 2025

    mate, ive got a physical sim card and ive activated it and it still wont work. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hi there ​@butlans, sorry to hear that. We will continue the conversation via PM, and if you require instant help, please message our live-chat.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    butlansAuthor
    Active Contributor
    August 5, 2025

    mate ive tried live chat its useless as well

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Sorry you feel this way ​@butlans. Did you ask to speak to an agent?

     

    However, if you’re unhappy with the live-chat support, we’ll get back to you via PM as soon as we can.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    butlansAuthor
    Active Contributor
    August 5, 2025

    please pm me

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    I can see you’re already in discussion with us via PM via our iD Support account, as that’s where we DM customers, so we’ll get back to you as soon as possible ​@butlans. That is all I can advise right now I’m afraid, as we’re not an instant messaging service here.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    butlansAuthor
    Active Contributor
    August 5, 2025

    tyler i dont understand why u cant just message me now bc ur msging me on here

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 5, 2025

    Hi ​@butlans, we have different agents working on public and PM’s, and we get back to all customers as soon as possible. I cannot PM you via my personal Community account I’m afraid, for security purposes. We only PM via our iD Support account.

     

    As you’re already in PM’s with us, we will get back to you as soon as possible, as we work on a queue based system to get back to all customers as soon as possible and as fairly as possible. As previously stated, please contact our live-chat if you wish for instant responses, and if not, please await our response via PM.

     

    That’s all I can advise right now.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.