​@JamMills  Sorry to hear about your on-going issues and you should not be going through such a a process with no end result.

I shall forward your message onto a member of IDMobile staff as I'm just a regular customer volunteering my time here to help other's. 

How long has this been going on for 5 or 6 days now being 2rd December 2025 now? 

Joe

Hey ​@JamMills,

I’m sorry to hear your issues joining our network. I’ve looked into your account and the status is ‘Network Services Pending’, which isn’t right and will be why regardless of pSIM or eSIM, your account isn’t connecting.

I’ve escalated it within our UK Head Office to get looked at. Once I hear back from them, I'll share an update.

Thanks.

Hey ​@JamMills,

A super speedy update for you!

Your number port should complete by end of day today.

Once it does, you’ll receive a text to your iD Mobile SIM card.

I'd recommend periodically restarting your device throughout the day.

Please don’t request any additional SIMs or eSIMs, as this will not affect your services.

Thanks.

Hi Matthew,

My number has now ported over to iD mobile, however i’m still having the issue with the eSim not working. It says ‘Activating”, but never works. It’s so frustrating, this is day 5 without a usable phone due to the issues with iD network. Please can you give me a solution to this because i’ve tried both eSim and physical sim and its not worked. 

Thanks.

Hi ​@JamMills,

Sorry to hear your eSIM isn't working. I take it you’re using an iPhone?

Have you tried a Network Settings Reset?

Thanks.

Hi, 

Yes I've tried everything. I even went into your store in Currys today and they gave me a physical SIM but it wouldn't let me activate it. This is getting beyond a joke now, I don't understand how not one person is able to solve this. I've wasted hours now trying to solve this, along with petrol travelling to store just to be told there's nothing they can do. 6 days its been so far, about to become 7. I'm just so deflated about the whole situation, it's not fair. 

Thanks

Hi ​@JamMills,

I’m sorry to hear the issue has continued. What error did you get when trying to activate the Physical SIM?

Thanks.