After using ID mobile successfully for 1 hour, my phone experienced a factory reset, then i am DISCONNECTED with ID and the customer service cannot give me real solution but kept saying technical support ticket is submitted. After requesting for multiple esim profiles, none of them is successfully installed The port-in is scheduled for today, which O2 has confirmed that the number is ported successfully, and when I tried to dial the number it said “number is not recognised” so I cannot use any services from ID, not the number provided by ID, nor the ported in number. Any advise please? I dont wan to being disconnected for 72 hours just waiting for the update from technical team. (More hilariously, after I asked the status of the “tickets”, the customer staff asked me if I want a complaint? Come on, I am here to seek for using my phon number)

Hi there @port, have you heard back from our technical team regarding this yet please?Thanks,Tyler

Esim cannot be activated, port-in status is unknown, THIS IS A DISASTER

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