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esim card start

  • July 1, 2026
  • 3 replies
  • 14 views

Hello, i got a new e-sim card. But when i want to add it it says that e sim card is no longer available 

3 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • July 2, 2026

Hi ​@Mimikolina112 


Please accept my apologies for the es​im issues received, please confirm if this is a new or replacement sim you are trying to activate?

Thanks,
Hosai​​​​​​


  • Author
  • New Contributor
  • July 4, 2026

This is a new esim card. I can’t activate it. It seems that the system think it’s already active, but it’s not. 

How can i fix this issue?


Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 6, 2026

Hi ​@Mimikolina112,

 

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.  
 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team