Hi, it's been over a week and I've had no contact regarding my esim request... How do I get an update... Or how do I request again because it doesn't give me the option
Thanks for any help
+24Hi
Welcome to the Community!
Was it for a new contract or a replacement iD Mobile SIM card?
If it’s for a replacement SIM you can request it via the iD Mobile account/App.
Kash
Hi
I’ve not received my eSIM email, with receiving new phone today. Can you advise how I can go about getting this?
+22Have you checked your spam/junk mail for the email?
Failing that probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
Hi
Thank you for getting back in touch.
Can you please check your junk/spam folders for the email?
Natalie
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