I’ve switched from Three to IDmobile today but after installing the eSIM, there was no service. I have contacted your support, they advised me to follow steps to reset network, so I had to restart my phone and leave the chat and it didn’t work.
So I contacted live chat again, had to go through all the questions and steps that I have done, even though I screenshotted the mobile service page that it’s still showing three, 30 mins later, asked me to do the iMessage and restarted, so basically just wanted me to leave the chat, I can see the mobile number was loading and the number was correct with +44.
Well - finally they agreed that I may need a eSIM, guess what? They needed me to take a selfie with my id card, what? They said it’s to prevent fraud, but I feel like they sounded more like a scam than me, this is ridiculous, my eSIM not working and I had to take a selfie while I have my number with me for over 10 years.
I have nowhere I can contact them via email and they can’t assist further, please resolve this as soon as possible and I actually regretted making this move so much! Should have stayed with three!
