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Question

EU data roaming

  • July 1, 2026
  • 1 reply
  • 10 views
O
Community Member

Hi,

I am not able to get data roaming when in the EU.

i have paid for it in my package and all of the relevant boxes are ticked

can you help?

 In

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 2, 2026

    Hi ​@Oak tree,

     

    We're sorry to hear you're having trouble using your data roaming.

     

    Could you let us know which country you're currently in? That will help us check whether it's included in your roaming allowance and provide the correct troubleshooting steps.

     

    We'll be happy to help once we know where you are.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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