EU roaming receiving calls

Hey there ​@Chris352, thank you for reaching out.

Can you confirm which model of the iPhone SE you have please?

Thanks,

Tyler

iPhone SE model MMXH3/A

64GB

5yrs old

I just got back from a week in France and had exactly the same problem with both my Samsung S25 and my wife’s iphone 16. Both on new contracts, only 2 weeks old. I spent hours on support chats whilst in France but got no satisfaction at all. It was supposedly escalated to the “Technical Team” a week ago.

I tried, on returning to the UK to cancel both contracts but was told that since I requested the cancellation 16 days after receiving the phones it was outside the 14 day return period. The problem was reported well inside 14 days of course. I worry that this has not been resolved, I’m no longer in France so am unable to check if this will happen again when I go back.

I am extremely disappointed in the support and customer service from ID mobile and regret taking out these contracts

Hi ​@steeler,

Welcome to the Community!

Sorry to hear about the issues you experienced whilst in France.

The Technical Team would need to investigate the issue and advise on troubleshooting.

We can check for updates here if you would like? We’ll send you a PM once you confirm.

Kash

Kash, 

Thanks for the response, the Technical Team have supposedly been looking into it for over a week and I’ve heard nothing from them

Hi ​@steeler 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I’ve received a private message today, asking for my details, which they should have already, I think this should be a public matter so here is my reply:

Too late for that, they've now agreed to cancel both contracts, I'll be switching to a more reliable provider this week.
I think the customer support being only available on chat is a huge mistake, I contacted them 4 times whilst in France, the process is so slow it took me over an hour each time. As for the technical team, when a problem is escalated I would expect to get some response within 24 hours, even if only to say they're scratching their heads.
I'm not the only person to have experienced this problem, there's one other lady on this discussion, I'm sure there have been many others previously, why don't they know what it is?

Hi ​@steeler 

We on the community don’t have your details, your community account is in no way linked to your iD Mobile plan, we ask these details to pass security.

I’m sorry to hear you’ve cancelled, we wish you the best of luck with your new network.

Tom